xe44 Privacy Policy — Your Information How We Protect It

Xe44 takes user privacy very seriously. This Privacy Policy is written so you can clearly understand what data xe44 collects, why it collects it, and how it is used.

By registering or using xe44's services, you agree to this Privacy Policy. This policy should be read together with our Terms & Conditionsis part of and must be read together with.

Xe44 collects two types of data — information you provide directly, and information collected automatically through your use of the platform. Full details are outlined below.

Xe44 does not collect any personal data beyond what is listed above. Sensitive information such as your religion, political views, or medical history is never collected.

Xe44 uses your information solely for the purposes listed below. Your data will not be used for any other reason, and if that ever changes, your consent will be obtained first.

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Accurate delivery of bonuses and promotions
• Customer Support & Complaint Resolution
• Preventing fraud and money laundering
• Meeting licensing and regulatory authority requirements
• Improving platform performance and resolving technical bugs
• Sending you relevant offers and bonuses with your consent

Xe44 does not sell your personal information to third parties. However, we may share limited data with trusted partners where necessary to operate our services.

• Payment Provider: bKash, Nagad, Rocket — only the data necessary to process transactions
• Game Provider: Evolution Gaming, Pragmatic Play — session data required to run games
• Regulatory Authority: Licensing authority — as required by law
• Law enforcement agencies: By court order or government directive — strictly on the basis of a legal order
• Technology partners: Hosting and cybersecurity services — under strict confidentiality agreements

Xe44 has a formal data processing agreement in place with each of the parties listed above, strictly limiting how they may use your information.

Your data is protected on xe44's servers through the security measures below. These measures are built to international standards and regularly tested by third-party auditors.

• SSL/TLS 1.3 encryption — applied to all network transmissions
• AES-256 encryption — for sensitive data stored in our databases
• Two-factor authentication (2FA) — for all administrative system access
• Firewall and intrusion detection system — active 24/7
• Regular vulnerability scanning and patch updates
• Restricted staff access — only what each person needs, nothing more

In the event of a data breach, xe44 is legally required — and will — notify affected users within the timeframe prescribed by law.

Xe44 uses cookies on its website and app. Cookies are small text files saved to your browser that help recognize you on return visits.

• Essential cookies: To maintain your login session — disabling these will prevent the site from functioning properly
• Functional cookies: To remember your language and preferences — these are optional
• Analytics cookies: To understand how long you spend on each page — optional, collected anonymously

Cookies can be managed through your browser settings. However, disabling essential cookies will prevent you from staying logged in to xe44. The app uses local session tokens instead of cookies, which never leave your device.

Xe44 does not retain your data indefinitely. A specific retention period applies to each type of data.

• All data remains active while your account is open
• Personal data is retained for 5 years after account closure — as required by AML legal obligations
• Financial transaction records are retained for 7 years — in accordance with regulatory authority requirements
• If marketing consent is withdrawn, the relevant data is deleted within 30 days
• Log files and technical data are retained for a maximum of 1 year

Once the retention period expires, your data is permanently deleted from our systems automatically.

Xe44 is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If a user is identified as being under 18, their account is immediately closed and any collected data is deleted. If you believe someone you know who is a minor is using xe44, please contact support right away.

Xe44's servers operate internationally. Your data may be processed outside Bangladesh as necessary to provide our services.

Wherever your data is transferred, the same protections under this privacy policy apply. xe44 ensures that all international data transfers occur within a legal framework and with appropriate safeguards in place.

Xe44 may update this Privacy Policy from time to time. For significant changes, registered users will be notified via SMS or an in-platform notification. The date of the latest revision will always be displayed at the top of the page.

For any privacy-related questions or concerns, please contact xe44 Support. Requests to delete or correct your data can be submitted by email to support@xe44.best.